Service Line Agreement
🔧 Scope of Work and Responsibilities
The scope of work covers Pre-Installation and Second Fix Installation services carried out by Inconcert as quoted on the proposal. The First Fix Installation Phase is the responsibility of the building contractors or electricians and must be completed in accordance with current regulations and the Inconcert First Fix Guide.
🛠 Responsibilities by Phase
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Pre-Installation (completed by Inconcert) |
Pre-Installation (First Fix) (completed by client’s Building Contractors) |
Equipment Installation (completed by Inconcert) |
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⚙️ Automation and Control Programming Scope
Proposals with KNX programming include initial setup and up to 25 functional adjustments to quoted devices. Adjustments are made one month after handover, based on the “Automation Snag List.” Additional changes are chargeable per the current price list.
⚠️ Site
Preparation & Access
All installation areas must be prepared in full accordance with the Inconcert First Fix Guide before installation can begin.
Inconcert
installation areas may be grouped into pre agreed phases to support project flow and minimise disruption.
Equipment will only be installed once all prerequisites are met, including compliance with the Inconcert First Fix Guide and relevant building regulations.
The site must be equipped with basic amenities, including electrical power and an active internet connection, prior to equipment installation. It is strongly recommended that a live internet service be provided by the chosen supplier at least one month before the project’s scheduled completion date.
Installations at height higher than 3.5 metres must have access (including ladders, platforms and cranes) provided by the client or site contractor unless clearly specified in the quotation.
🖌 Decorative Works
Any decorative work required as part of or following installation (e.g., making good around wall plates, holes, or brackets) must be completed by the client’s building contractor, unless explicitly included in the scope of works.
The site must be equipped with basic amenities, including electrical power and an active internet connection, prior to equipment installation. It is strongly recommended that a live internet service be provided by the chosen supplier at least one month before the project’s scheduled completion date.
Installations at height higher than 3.5 metres must have access (including ladders, platforms and cranes) provided by the client or site contractor unless clearly specified in the quotation.
🧾Payment Terms
The project payment structure is divided into the following stages:
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1. Project Management, Installation Cabling & Design Fees |
2. Equipment & Materials Deposit | 3. Labour Fee |
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| This includes costs associated with project management, initial cabling, and planning / system design. Payment of this invoice constitutes formal agreement between Inconcert and the client, and signifies acceptance of the project’s Service Line Agreement. | This payment covers the full cost of equipment and materials, or may be divided into instalments across pre-agreed project phases, as outlined in the proposal. | Labour costs are invoiced either upon full project completion or progressively at the conclusion of each pre-agreed phase. Inconcert reserves the right to invoice for completed phases should subsequent phases be delayed or not scheduled within a foreseeable timeframe. |
In the event of project cancellation by the client, payments for completed phases and committed materials or labour are non-refundable. Deposits are non-refundable once equipment has been installed.
Inconcert reserves the right to suspend work on the project if payments are not received by the due date. Work will resume only once outstanding balances are cleared.
Ownership of equipment, materials, and final deliverables remains with Inconcert until full payment for the project has been received.
🛡️ Warranty
Product Warranty is determined by each manufacturer. Labour warranty under the invoiced scope of work lasts for 1 year and starts on the date of the issue of the last labour invoice for the project or pre-agreed phase of the project.
📦 Terminations and Fittings
To ensure site-wide consistency, termination plate frames should be supplied by the building contractor. Inconcert can provide standard white euro module frames for data and AV points upon request.
⏱ Delays & Additional Charges
Delays caused by site unpreparedness, non-compliance with the First Fix Guide, or failure to meet applicable building regulations will incur hourly charges as per Inconcert’s Price List. Additional charges resulting from equipment changes or an expanded scope of work will be reflected in updated versions of the quotation upon agreement. If the project value or duration exceeds the original pricing bracket, the Project Management fee may be
adjusted in line with Inconcert’s current price list.
➕ Miscellaneous
Any affiliate / commission agreements must be signed before starting a project marked by the date of the first invoice.
Forms, assessments, and certifications must be outlined and approved before the commencement of the project. Requests made after the start of the project may incur additional charges.